Operations & Enablement Leader
I build the infrastructure and documentation that empower technical teams to scale.
8
in Operations & CRM Management
20+
Cross-Functional Teams Supported
30+
CRM Systems Optimized & Scaled
EXPERIENCE
2025 - Present
Grow Therapy
Sales Operations Associate
Supporting RevOps strategy and CRM automation across a national healthcare technology company improving access to therapy through insurance-based provider networks.
2018 - 2025
Qwantel Latay
Operations Manager & Systems Consultant
Directed complex, multi-disciplinary operational programs for scaling teams. Lead system implementations, naming standard audits, and the development of internal communication hubs to ensure long-term operational excellence.
2018 - 2021
Big Nerd Ranch
Marketing Operations Associate
Managed internal reporting and automated workflows within a technical software consulting environment. Developed analytical frameworks and KPI dashboards to improve visibility for cross-functional delivery teams.
EDUCATION
2017
West Virginia University
Masters of Science, Integrated Marketing Communications
Emphasis on digital strategy, campaign analytics, and systems-based marketing processes.
2013
Savannah State University
Bachelor of Arts, Mass Communications Public Relations & Advertising
Focused on communication systems, media strategy, and cross-functional team leadership.
EXPERTISE
CRM & Automation Architecture
Building unified data systems in HubSpot, Salesforce, and Airtable
Enablement & Documentation
Turning "beautiful messes" into SOP libraries and training hubs.
Systems Integration
Streamlining data flows via Workato, Zapier, and Make.
Performance & Enablement Systems
Design reporting dashboards and knowledge bases that bring clarity, accountability, and scalability to cross-functional teams.
Project & Team Management
Lead system implementations and cross-functional initiatives using Asana, ClickUp, and Airtable frameworks that align teams and timelines.
Business Intelligence
Develop KPI dashboards, forecasting models, and ROI tracking systems that help leadership make informed decisions.
Need systems that are strategic, scalable, and actually used? Let's connect.